They will be happy to assist you immediately. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number. Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect Please use the following link to create yourself a case number, then call and it may help speed up the call process: Please Contact HP if the issue persists on the BIOS screen to set up a hardware repair service: If it works fine on the BIOS, please update to the latest Touchscreen/Display drivers using the Official HP Website. Please use this link to run a test using the hardware diagnostics tool.Īlso, check on the BIOS screen by restarting and tapping on F10 to access, if the touchscreen doesn't respond as it should on the BIOS, it's a hardware malfunction, I recommend testing your touchscreen for hardware failures, Here's what you need to do, to confirm my theory: If the alternate/external mouse didn't work either, it's possible the issue is related to the touchscreen and not the touchpad, If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.Īnd I Hope you have a good day, done a remarkable job performing the steps suggested earlier, great workĪnd don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution. Right-click on mouse entry and choose "uninstall". Click on Start and type ‘Device Manager’. During restart, your mouse driver will automatically be reinstalled. Uninstall it and then restart your computer. Go to the Device Manager and select your mouse. Uninstall and reinstall the drivers for your mouse: ![]() Start → Control Panel → Mouse → Buttons tab.Ĭheck the box labeled "Use MS Office compatible scroll only."Īlso, check the box below labeled "Scroll in active window only."Īttempt using an alternate/external mouse. When was the last time it worked fine (date)?Ĭheck the Mouse options under control panel:.Have you made any recent updates to your computer, software or hardware related?.Does this happen only with the browser such as Internet Explorer, Chrome (if yes, which browser are you using)?. ![]()
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